Delete my account

SJEC Issue and Warranty Tracker — mobile application

You can delete your account at any time. There are two ways to do it, and both reach the same place.

OPTION 1From inside the application

1. Open the SJEC Issue and Warranty Tracker and sign in.
2. Go to Settings.
3. Choose Delete my account and confirm.

Your account is closed immediately and you are signed out on every device.

OPTION 2By email, without the application

If you can no longer sign in, or you would rather not use the application, send us a request instead.

1. Email info@sjec.com.my from the address your account uses.
2. Put “Delete my SJEC Warranty Tracker account” in the subject line.
3. Include your full name and the company you work for, so we can find the right account.

We act on requests within 21 days. We may contact you first to confirm your identity — that protects you as much as it protects us. We will write to you when it is done.

WHAT HAPPENSWhat is deleted, and what is kept

Deleted

• Your name and email address on the account.
• Your password and every sign-in session, on every device.
• Any invitation you are holding, and any you have sent that nobody has taken up yet.
• Your email address and your device’s address in our security records.
• The record of which jobs your account could see.
• Your place on the daily digest, so those emails stop.
• Your ability to sign in. The account no longer exists.

Kept

• The project, punch list and warranty records themselves, including photographs attached to them.
• Security records of sign-ins and changes, with your email address and your device’s address taken off them.
• Whether the account was a client, supplier or SJEC one — which is what keeps the neutral description below truthful. It no longer points at a person.
• A Certificate of Completion you signed in the application, whole: the drawn signature and the name you signed under, and the fact that you issued it. It is your company’s executed acceptance of handover, and a signature with the name struck off it would not be evidence of anything. Certificates accepted without a signature are anonymised like everything else.
• Contact details your company gave us: a name, email address or telephone number written against a job, a warranty item, or your company’s own record with SJEC. Those are contract documentation rather than part of your account, so job correspondence may still reach an address on one of those lists. To have them changed or removed, say so in your request.

We keep those records for the duration of the warranty period on the job and for seven years after it ends, then delete or anonymise them. Section 8 of the privacy policy explains how that period is arrived at.

ONE MORE THINGYour colleagues’ access is separate

Deleting your account removes you, not your company. If your company should no longer have access to the application at all, say so in your request or ask your company administrator to contact us, and we will close the company’s accounts together.

CONTACTWho to reach